FAQs

Stores

STORE LOCATOR

I want to find out the address and opening hours of a store.

You can find the addresses of stores by using the store locator page on this website.

Inquire directly to each store for the opening hours.

Store Locator

I want to find out the address and opening hours of a store that carries IN-EI ISSEY MIYAKE.

See the Stores page to find out which of our stores in Japan carries the IN-EI ISSEY MIYAKE products.
Product lineup and availability will differ depending on the store.
Contact your store for details.

IN-EI ISSEY MIYAKE Stores

http://in-ei-isseymiyake.com/shop/

For shops in countries other than Japan, please make inquiries at the manufacturer Artemide (Italy)  website.
Artemide

http://www.artemide.com/

I want to find out the address and opening hours of a store that carries ISSEY MIYAKE PARFUMS.

See the Stores page to find out which of our stores carries this brand.
Product and lineup and availability will differ depending on the store.
Contact your store for details.

Store Locator for ISSEY MIYAKE PARFUMS

https://www.isseymiyake.com/en/stores/?brand_id=10                                                                 
See this website for information on other stores in Japan that carry ISSEY MIYAKE PARFUMS.
http://cafedesparfums.jp/brand/ISSEY_MIYAKE/

For shops in countries other than Japan, please make inquiries at the following website:

http://www.isseymiyakeparfums.com/

I want to find out the address and opening hours of a store that carries ISSEY MIYAKE WATCH.

See the Stores page of the ISSEY MIYAKE WATCH website.
Product lineup and stocks differ depending on the store.
Contact your store for details.
ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
https://www.isseymiyake-watch.com/eg/shop.html

I want to find out the address and opening hours of a store that carries ISSEY MIYAKE EYES.

ISSEY MIYAKE EYES is sold in ISSEY MIYAKE stores, the ISSEY MIYAKE online store and Kaneko Optical.
Product lineup and availability will differ depending on the store.

Contact your store for details.          
ISSEY MIYAKE EYES Store List http://www.isseymiyake.com/eyes/en/shoplist/                      
Online Store

https://store.isseymiyake.com/fs/isseymiyake/c/sp_eyes_all_all

About shopping

Do you offer duty free?

Inquire to each store for details.

Store Locator

Do you ship overseas?

Neither our physical stores nor our online stores ship overseas.

Delivery is available only to destinations within Japan.

Products

About products

Please explain the ISSEY MIYAKE sizing.

1: Small size
2: Brand standard size
3: Large size
The sizing and perceived size differ depending on the material and design.
Contact your store for details.

Store Locator

Please explain the ISSEY MIYAKE MEN sizing.

Tops: Sizes 1, 2, 3, 4, 5

Approximate height for size (1-5)
1: Up to 170cm
2: 171-175cm
3: 176-180cm
4: 181-185cm
5: 186-190cm

Some sizes may not be available depending on the material and design.
Contact your store for details.

Store Locator

Please explain the PLEATS PLEASE ISSEY MIYAKE sizing.

Tops: Sizes 3-4

Bottoms: Sizes 1-5

Aprroximate height for size (1-5)
1: 150-155cm
2: 156-160cm
3: 161-165cm
4: 166-170cm
5: 171-175cm

Some sizes may not be available depending on the material and design.
Contact your store for details.

Store Locator

Please explain the HOMME PLISSÉ ISSEY MIYAKE sizing.

Outerwear: Sizes 1, 2, 3, 4
Tops: Sizes 2, 3, 4
Pants: Sizes 1, 2, 3

Some sizes may not be available depending on the material and design.

Approximate height for size (1-4)
1: Up to 171cm
2: 172-177cm
3: 178-183cm
4: 184-189cm

Contact your store for details.

Store Locator

Please explain the HaaT sizing.

1: Small size
2: Brand standard size

3: Large size
The sizing and perceived size differ depending on the material and design.

Some products are available in size "4".

Contact your store for details.

Store Locator

Please explain the me ISSEY MIYAKE / CAULIFLOWER sizing.

One size fits all, as the products are made from extremely stretchable material.

Sizing and fullness differ depending on the material and design.
Contact your store for details.

Store Locator

Please explain the 132 5. ISSEY MIYAKE sizing.

Most products are one size fits all, although some products have two sizes.

Sizing and fullness differ depending on the material and design.
Contact your store for details.

Store Locator

I want to see an ISSEY MIYAKE EYES sizing chart.

You can see one in the Product Details page in our online store.

Click each product to find out about sizing.

Online Store

https://store.isseymiyake.com/fs/isseymiyake/c/sp_eyes_all_all

Can I receive catalogs or other materials?

Contact your store for details.

Store Locator

Can I receive the BAO BAO ISSEY MIYAKE catalogs or other materials?

BAO BAO ISSEY MIYAKE only offers online catalogs.
BAO BAO ISSEY MIYAKE

http://www.baobaoisseymiyake.com

Can I receive the ISSEY MIYAKE WATCH catalogs?

Contact your store directly.
ISSEY MIYAKE WATCH SHOP LIST
http://www.isseymiyake-watch.com/eg/shop.html

Can I receive the ISSEY MIYAKE EYES catalogs?

ISSEY MIYAKE EYES does not have a catalog, but you can view products on the brand's website.

ISSEY MIYAKE EYES

http://www.isseymiyake.com/eyes/en/product/

Who produces the IN-EI ISSEY MIYAKE products?

They are produced by Artemide (Italy).

Artemide

http://www.artemide.com/

Who produces the ISSEY MIYAKE WATCH products?

They are produced by Seiko Watch Corporation.  

Seiko Watch Corporation

https://www.seiko-watch.co.jp/

Who produces the ISSEY MIYAKE EYES products?

They are produced by Kaneko Optical Co., Ltd. 

Kaneko Optical Co.,Ltd.

http://www.kaneko-optical.co.jp/sp.html

Can the IN-EI ISSEY MIYAKE products be used overseas?

IN-EI ISSEY MIYAKE products sold in Japan are made in Italy in accordance with Japanese product standards and specifications.
The warranty is only valid in Japan, and use overseas is not recommended.

For shops in countries other than Japan, please make inquiries  at the manufacturer Artemide (Italy)  website.
Artemide

http://www.artemide.com/

How long does the warranty last on the ISSEY MIYAKE WATCH products?

It is 2 years from the purchase date.

I want to know more about the ISSEY MIYAKE WATCH lineup.

See the ISSEY MIYAKE WATCH brand website.

ISSEY MIYAKE WATCH

http://www.isseymiyake-watch.com

Does ISSEY MIYAKE EYES carry orthoptic lenses?

Orthoptic lenses are available at Kaneko Optical stores that carry ISSEY MIYAKE EYES, but they are not available in ISSEY MIYAKE stores or the ISSEY MIYAKE online store.

We also do not sell the frames on their own.

See the store list on the brand's website for Kaneko Optical stores that carry ISSEY MIYAKE EYES. 

ISSEY MIYAKE EYES Store List

http://www.isseymiyake.com/eyes/en/shoplist/

Can the lenses of the ISSEY MIYAKE EYES products be changed?

The lenses can be changed at Kaneko Optical stores that carry ISSEY MIYAKE EYES.

See the store list on the brand's website.

ISSEY MIYAKE EYES Store List

http://www.isseymiyake.com/eyes/en/shoplist/

Can the lenses of the ISSEY MIYAKE EYES products be replaced overseas?

Contact Kaneko Optical directly.
When inquiring, tell them your region and your product.

Email address for inquiries to Kaneko Optical Co., Ltd.

contact@kaneko-optical.com

Kaneko Optical Co., Ltd.

http://www.kaneko-optical.co.jp/sp.html

Are the ISSEY MIYAKE EYES products for men or for women?

They are unisex designs suitable for both men and women.

About stock

Can I check whether an item I want is available?

Contact your store directly.

Store Locator

 

About handling / repair

Please tell me about repairs for the BAO BAO ISSEY MIYAKE products.

An estimated price and repair time are given after examining the product.

Consult the store where you purchased the product or your nearest official store that carries the product.

Repairs may not be possible depending on the state of the product.

Store Locator

Please tell me how to store the BAO BAO ISSEY MIYAKE products.

Always wrap in nonwoven fabric when storing.

Store in a well-ventilated place away from high temperatures or humidity.

Please tell me how to care for the BAO BAO ISSEY MIYAKE products.

To wipe off dirt from the surface, soak a soft cloth in cold water, wring it thoroughly and wipe the dirt off.

Do not use thinners, benzene or detergent.

If the garment gets wet, remove the moisture with a dry cloth.

Please tell me about repairs for PLEATS products.

PLEATS products are pleated after cutting the material into shape and sewing, hem alterations such as raising the hem are not possible because this will change the shape of the pleats.

Please tell me how to wash PLEATS products.

Wash at a water temperature of 30°C or below.

Place the product in a laundry net and wash on your machine's quick wash mode, or press gently if hand washing.

Do not use fabric softener.

After gently spin drying, reshape in the direction of the pleats and lay flat to dry in a shaded, well-ventilated area.

Avoid drying with a tumble dryer or other household dryer.

Please tell me how to store PLEATS products.

Roll them up gently along the lines of the pleats into a cylindrical bar shape when storing.

Take care not to stretch the garment or apply pressure to it, and store it in a place without too much moisture.

Avoid leaving it hanging for long periods of time, as this may change the shape of the pleats.

Can PLEATS products be re-pleated?

We do not offer this service.

It is difficult to re-pleat the products because pleating is done after cutting the material into shape and sewing it.

Please tell me how to care for PLEATS products.

If the pleats fade or the garment becomes wrinkled from sitting or folding, apply moisture by spraying gently, restore the pleats to their original state, then lay flat and allow to dry naturally.

Do the pleats stretch?

The pleating is semi-permanent, so this will depend on how often the garment is worn, and how it is worn.

Please tell me about repairs for products other than PLEATS products.

Some products cannot be altered due to the characteristics of the product.

Contact your store for details.

Store Locator

Please tell me how to wash the products other than PLEATS products.

Care Instructions differ for each product because each product is made from different, carefully selected material.

Be sure to check the "Warning" or "Care Instructions" written in the quality label.
Contact your store for details.

Store Locator

Do the creases of the 132 5. ISSEY MIYAKE products fade?

The creases are made by heat and pressure.

Due to the nature of material, they may fade through repeated use.

Fold along the creases when storing.

Be sure to read the quality information and care tag, as Care Instructions differ depending on the product.

Please tell me how to handle the foil part of the 132 5. ISSEY MIYAKE products.

Foil products are made from delicate material with foil pressed onto the surface.

Be careful of the following points to prevent wrinkling or peeling of the foil. 
・Rubbing the printed part hard may cause peeling.
・Prolonged contact between the surface of the foil and vinyl, paper, leather or another foil surface may cause attachment, color transfer or soiling.
・Avoid using insect repellent.
・Store in a well-ventilated area and avoid storing in direct sunlight or in a hot or humid environment.

The battery of my ISSEY MIYAKE WATCH product has run out.

The store where you purchased your product will handle replacing the battery.
A fee will be charged for battery replacement, even during the warranty period.
Please note that the battery included with the product at the time of purchase is a monitoring battery to check the functions and performance of the product.
This battery may run out before the end of its stated life of three years after purchase.

ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
https://www.isseymiyake-watch.com/eg/shop.html

Where can I get the ISSEY MIYAKE WATCH products repaired?

The store where you purchased your product will handle repairs.

ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
https://www.isseymiyake-watch.com/eg/shop.html

Does the warranty on the ISSEY MIYAKE WATCH products cover use overseas?

The warranty is only valid in Japan.

Contact your shops/distributors for details.

ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST

https://www.isseymiyake-watch.com/eg/shop.html

Can the band size of the ISSEY MIYAKE WATCH products be adjusted?

The store where you purchased your product will handle adjusting the size.
Please note that some stores do not offer size adjustment.

ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
https://www.isseymiyake-watch.com/eg/shop.html

Can I replace the band of my ISSEY MIYAKE WATCH product?

The bands of some products can be replaced, but this is not possible for all products.
Contact your store for details.

ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
https://www.isseymiyake-watch.com/eg/shop.html

Can I get the ISSEY MIYAKE WATCH products repaired overseas?

The store where you purchased your product will handle repairs.         
ISSEY MIYAKE WATCH SHOPS & DISTRIBUTORS LIST
http://www.isseymiyake-watch.com/eg/shop.html

Can the size of the ISSEY MIYAKE EYES products be adjusted?

Adjustments such as face width, nose width and screw adjustments are handled by Kaneko Optical stores that carry ISSEY MIYAKE EYES.

ISSEY MIYAKE EYES Store List

http://www.isseymiyake.com/eyes/en/shoplist/

Can the ISSEY MIYAKE EYES products be repaired?

The store where you purchased your product or a Kaneko Optical store that carries ISSEY MIYAKE EYES will handle repairs.

ISSEY MIYAKE EYES Store List

http://www.isseymiyake.com/eyes/en/shoplist/

Can the ISSEY MIYAKE EYES products be repaired overseas?

The store where you purchased your product will handle repairs, replacements and other maintenance services.
You can also directly contact Kaneko Optical Co., Ltd.
When inquiring, tell them your region and your product.

Email address for inquiries to Kaneko Optical Co., Ltd.

contact@kaneko-optical.com

Kaneko Optical Co., Ltd.

http://www.kaneko-optical.co.jp/sp.html

Other

About group company

Please tell me about MIYAKE DESIGN STUDIO.

See this page for information.
http://mds.isseymiyake.com/mds/en/top/

Please tell me about A-net.

See this page for information.
http://www.a-net.com/

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