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プライバシーポリシー

Issey Miyake Co., Ltd. (hereinafter referred to as “our company”) believes that a relationship of trust with its customers is of utmost importance, and is fully aware of the importance of protecting the privacy of its customers, which is the foundation of this relationship. Doing. When customers purchase products on isseymiyake.com (hereinafter referred to as “the Site”) or use other services provided by the Company on the Site (hereinafter referred to as the “Services”), the Company has established the isseymiyake.com PRIVACY POLICY (hereinafter referred to as “this PRIVACY POLICY”) for the careful handling of customer’s personal information, and in line with this PRIVACY POLICY, we will handle customer’s personal information appropriately and We will do our best to manage safety.

1 Compliance with laws and guidelines

In operating this service, the Company shall collect personal information [personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”). ], we will comply with the Personal Information Protection Law, other related laws and regulations, guidelines established by the Personal Information Protection Commission, and this PRIVACY POLICY regarding the acquisition, use and other handling of personal information.

2 Acquired Personal Information and Acquisition Method

The personal information acquired by the Company in this service is as follows, depending on the method of acquisition. In addition, the information about customers acquired by the Company includes information that cannot identify individuals by itself, such as cookies. If possible, we will treat it as personal information.

(1) Information provided directly by customers
When CREATE ACCOUNT or making a purchase on this site, we may ask you to provide the following personal information.

  • Information about your profile, such as name, date of birth, gender
  • Information about your contact information, such as email address, phone number, and address
  • Information entered or sent by customers through input forms when purchasing products
  • Payment method information

*Credit card information Customers' credit card information provided at the time of purchase on this site will be sent to the payment server operated by SB Payment Service Co., Ltd. and Shopify Commerce Singapore Pte. Ltd. without passing through this site. Since it is sent directly by the token method (card information non-passage method), we do not acquire, store or process the customer's credit card information.

In addition, when making a request from a customer as set forth in Article 5, from the perspective of preventing spoofing, we ask customers to submit identification documents, and at that time, we will acquire the customer's personal information described in the documents. increase.

(2) Information acquired from other services by the customer by allowing third parties to link with other services
On this site, in addition to credit card payment, as a payment method when purchasing products,PayPal You can choose to pay by
If the customer is allowed to link with PayPal when using this service, the following information will be obtained from PayPal based on the details.

  • ID used by the customer with PayPal
  • Other information that you allow PayPal to disclose through your PayPal privacy settings

(3) Information automatically obtained by the Company
Every time a customer uses this service, the Company automatically obtains information on the status of access to this site and how to use it. This includes the following information:

  • IP address
  • Information recorded by cookies

3 purpose of use

1. The Company will use the customer’s personal information acquired in connection with the provision of the Service mainly for the purposes set forth in the following items (hereinafter referred to as “purpose of use”).

(1) To provide and maintain this service (including accepting CREATE ACCOUNT and identity verification regarding this service) and improving it.

(2) For sending and distributing advertisements (including direct mail) related to the Service and measuring their effectiveness

(3) To respond to inquiries and complaints regarding the Service

(4) To respond to actions that violate our isseymiyake.com Terms of Use (hereinafter referred to as the “Terms of Use”) regarding the Service;

(5) To notify customers of changes to this site agreement or this PRIVACY POLICY

(6) To collect and analyze personal information and create and use statistical data that has been processed to such an extent that individuals cannot be identified

2. The purpose of use in each item of the preceding paragraph may be changed only to the extent that the relevance to the purpose of use before change is reasonably recognized. In this case, we will inform you in accordance with Article 8.

4 Disclosure of Personal Information to Third Parties

1. The Company may provide the customer's personal information to a third party in any of the following cases.

(1) When required by law

(2) When providing to a third party based on the customer’s consent or instruction

(3) When entrusting part or all of the handling of personal information within the scope necessary to achieve the purpose of use regarding the operation of this site or other business

(4) In addition to the preceding items, when permitted by the Personal Information Protection Law and other laws and regulations

2. When the Company provides a customer’s personal information to a subcontractor based on item 3 of the preceding paragraph, the subcontractor will perform necessary and appropriate supervision to ensure that the customer’s personal information is managed safely.

5 Procedures for various requests related to customers’ personal information

1. The Company shall collect retained personal data acquired by the Company (meaning retained personal data as defined in Article 2, Paragraph 7 of the Personal Information Protection Law) that identifies the customer (hereinafter referred to as the subject individual (1) notification of the purpose of use, (2) disclosure of the subject personal information, and (3) correction, addition or deletion of the content of the subject personal information. , (4) Suspension of use or deletion of Target Personal Information, or (5) Request for suspension of provision of Target Personal Information to a third party (hereinafter collectively referred to as “Request for Disclosure, etc.”), in accordance with the procedures stipulated in this Article, Article 6 We will accept inquiries at the contact point of the article. When requesting disclosure, etc., it is necessary to specify the target personal information.

2. When accepting the request for disclosure, etc. in the preceding paragraph, in order to confirm that the request is from the customer himself / herself, the customer’s driver’s license, passport, or other documents specified by the Company will be submitted as identity verification documents. A copy must be mailed to the contact point for inquiries in Article 6. As soon as we have confirmed your identity with the relevant documents, we will proceed with the procedure for requesting disclosure, etc. without delay.

3. Notwithstanding the provisions of paragraph 1, in the event that the Company cannot or is permitted by law to not respond to a request regarding the subject personal information requested, or if the Company Please note that we may not be able to respond to your request if the storage period has expired.

6 Contact point for inquiries and complaints regarding the handling of personal information

For inquiries and complaints regarding the handling of your personal information, please contact the following contact point.

The information desk:

  • By mail

〒151-8554
1-12-10 Tomigaya, Shibuya-ku, Tokyo
ISSEY MIYAKE INC.
Customer service

  • by phone

ISSEY MIYAKE INC. Customer Service
Tel. 050-3066-0622
Reception hours: Monday-Friday 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays)

7 Use of Google Analytics

This site uses Google Analytics to understand the usage status of this site. Google Analytics uses cookies to collect customer information. Collected information is managed based on Google’s PRIVACY POLICY. For more information, please check here. In addition, this function can refuse collection by disabling cookies, so please check the settings of your browser.

8 Procedures for changing PRIVACY POLICY

We may change this PRIVACY POLICY as necessary. In that case, we will announce the effective date and contents of this PRIVACY POLICY after the change by displaying it on this site or other appropriate methods, or notify the customer.

Revised on December 20, 2024
Revised March 22, 2023

Personal information handling business entity:
1-12-10 Tomigaya, Shibuya-ku, Tokyo
ISSEY MIYAKE INC.
President & CEO Hiroki Kaito